CallAddress
Top
 

Patient Info

Our family is here to treat your family.

COVID-19 (``Coronavirus``) Patient Information

seats down hall

Please be advised that we are taking all possible precautions, including:

  • Completion of Australian Government Infection Control Training – COVID-19
  • The request that hand sanitiser be used by every person upon entering the clinic
  • Touch-free payments
  • Social distancing measures in waiting areas
  • Alcohol swabbing of treatment tables between each client
  • Regular disinfection of all surfaces and hot washing all linens
  • All treatment rooms use medical-grade HEPA air purifiers

 

In addition, admission to the clinic will be refused to anyone to whom the following apply:

 

To combat the spread of this virus, we are adhering to stringent infection control procedures.

Admission to the clinic will be refused to anyone to whom the following apply:

  • You have symptoms of cold or flu including fever, cough, sore throat or difficulty breathing even if you don’t believe they are related to COVID-19

While you are important to us, we also have a responsibility to your fellow patients (many of whom are vulnerable) and our staff to maintain a safe clinic.

If you currently have an appointment and any of these criteria apply to you, please contact us to reschedule.

We thank you for your cooperation. Unfortunately, NO exceptions can be made.

If you have any questions, please do not hesitate to contact us on (03) 9372 7714 or info@lifespanosteopathy.com.au.

General Information/FAQ

Your first treatment: Upon arrival, you will be asked to fill in some paperwork with your details, and a brief medical history. During your consultation, your Osteopath will go through this in detail with you, as well as discussing your presenting complaint. Following this, your Osteopath will leave the room to allow you to prepare for your treatment. Depending on the body part being treated, you may need to remove some layers of clothing, however, a gown will always be available for your comfort.

Your Osteopath will then take you through an examination process, as they try to determine the cause of your problem. Once they have reached a conclusion, they will discuss their findings with you, as well as their recommendations for treatment and management. Your Osteopath will indicate how many treatments will be necessary, and you will have the opportunity to discuss any questions or areas of concern.

Please allow up to one hour for your Initial Consultation, and 30 minutes for any Subsequent Consultations.

Gift Vouchers

Do you have a friend or family member who would benefit from treatment with a Lifespan Osteopath? Give the gift of movement- call or email us today to arrange a gift voucher.

HICAPS

Lifespan Osteopathy uses HICAPS, enabling you to claim your private health insurances extras rebate on the spot.

Medicare

If you have a chronic medical condition, you may be eligible for up to five Medicare rebated treatments per calendar year. You will need a care plan set up by your GP, and they will be kept up to date with your management plan and progress.

There may be a gap between the Medicare rebate and the fee charged.

Ride with Lumi

Lumi Logo

Having trouble getting to the clinic or you don’t have anyone to drive you? Why not ride with Lumi?

Lumi is a ride share with a difference.

All rides are pre booked via the clinic (up to 2 hours before) and your driver will wait for until your treatment is complete to drive you back home if required. Drivers are local people so as you us the service you will recognise, the same person and they will get to know all your requirements.

Lumi drivers all undergo police and working with children checks and follow COVID safe protocols.

Contact reception for a quote. The ride can be added to your appointment invoice.

To book your appointment, contact our friendly staff today!